Got Any Questions?
FAQs
All your questions answered below. Feel free to contact us if you have a specific question not covered here.
Shipping Information
What is the delivery time for orders within the US?
All our products have a delivery time of 5-8 days across the US.
Is there free shipping available?
Yes, we offer free 5-8 days shipping across US. Please select domestic shipping upon check out.
Can I get next day delivery?
Yes, next day delivery is available for purchases made before noon with additional fee.
How are the products packaged for shipping?
Our products ship in fully recyclable and biodegradable signature boxes.
Do you offer international shipping?
Yes, worldwide shipping is available, and we use DHL Express. Shipping fees differs based on your location.
Returns and Refunds
What is the return policy for your products?
You can exchange or request a refund within 30 days after receiving your package, provided the item has not been used.
How can I change an item I ordered?
Please contact us to reserve the new item immediately if you want to change a color.
Are refunds processed instantly?
Yes, we offer instant refunds within 30 days of your purchase.
What should I do if my item is damaged or defective?
Please reach out to our customer service team for assistance with damaged or defective items.
How long does it take to process a return?
Once we receive your returned item, processing typically takes a few business days.
Care Guide
How should I wash my bamboo sleep sack?
Machine wash cold on a gentle cycle to maintain its high quality.
What precautions should I take before washing?
Close the velcro wrap before washing and turn the sleep sack inside out.
Can I use bleach or fabric softeners on my sleep sack?
No, do not bleach or use fabric softeners as they can damage the material.
What drying methods are recommended?
Tumble dry low or use the Air Rack mode on your dryer; avoid high heat settings.
Is ironing allowed, and how should it be done?
You can cool iron your sleep sack; however, do not dry clean it.
Size Guide
What sizes are available for your bamboo sleep sack?
Sizes include XS (Newborn), S (0-3 months), M (3-6 months), and L (6-12 months).
What are the weight and length specifications for each size?
XS: 5-8 lbs, 22 in; S: 7-12 lbs, 24 in; M: 13-18 lbs, 28 in; L: 17-23 lbs, 32 in.
How do I choose the right size for my baby?
Refer to our size guide based on your baby's weight and age to select the appropriate size.
Are there any specific recommendations for newborns?
The XS size is designed specifically for newborns weighing between 5-8 lbs and measuring up to 22 inches.
Can I return or exchange a sleep sack if it doesn't fit?
Yes, you can exchange or return it within 30 days as long as it hasn’t been used.
Payments
What payment methods do you accept?
We accept various secure payment methods including credit/debit cards and online payment platforms.
Is it safe to make payments on your website?
Yes, we ensure secure payment processing for all transactions to protect your information.
Can I pay in installments?
Yes, we offer a "Wear Now, Pay Later" option that allows you to pay in easy installments.
Are there any additional fees when paying in installments?
Please check our payment options at checkout for any applicable fees related to installment payments.
What should I do if my payment fails during checkout?
If your payment fails, please verify your payment details or contact your bank for assistance. You may also reach out to our customer service team for help.
The Theta Pouch
